Degree or Diploma in Front Office Operations, Hospitality Management, Business Administration, Customer Service, or a related field.
At least 5 years' experience in reception, customer service, front-office administration, preferably within a bank or financial institution at an executive office.
Good knowledge of office administration and customer service practices.
Experience in handling customers and visitors in a professional environment is desirable.
Additional training in customer service, office administration, or telephone etiquette will be an advantage.
Proficiency in Microsoft Office applications and basic office systems.
Key Behaviour Indicators
Entrepreneurship - Successful execution of business opportunities with the willingness to take responsibility for the probable consequences.
Innovation - Designs and implements new and/or cutting-edge programs/processes.
Customer centric - Drive the execution of processes, procedures and initiatives aimed at creating excellent customer service experience at Sidian.
Problem solving - Develop and implement internal systems to take advantage of the opportunities as well as address existing work challenges.
Developing others - Conveys performance expectations for the team, evaluates skill gaps, guides development and fosters development through deployment of initiatives such as training and coaching.
Key Competencies
Excellent communication and interpersonal skills.
Professionalism and executive presence.
High level of confidentiality and integrity.
Attention to detail.
Excellent organizational and time-management skills.
Ability to remain calm under pressure.
Good judgement and discretion.
Customer-focused approach.
Ability to interact confidently with senior executives and high-profile stakeholders.
GK
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