Customer Service Representative

Qualifications and Experience

• 3–5 years of customer service experience.
• Experience in BPO, banking, telecommunications or call centre environments.
• Diploma or Bachelor's Degree in Business, Finance, Communications or a related field.
• Excellent verbal and written English.
• Experience working with CRM systems.
• Experience working with structured customer service processes.
• Strong conflict-resolution and problem-solving skills.
• Professional experience handling international clients.