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Customer Experience Lead Jobs at AAR Healthcare Kenya Limited in Nairobi, Kenya — GoKazini

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AH

Customer Experience Lead

Members only

Nairobi, Kenya

Est. KES 250,000 – 400,000/moEst.

On-siteFull-timeSenior

Posted 4 days ago

What you bring

Bachelor's degree in Business, Healthcare Management, Marketing or a related field.
6–10 years of experience leading customer experience, service delivery or operational transformation.
At least 3–5 years of experience in a strategic leadership or supervisory customer experience management role.
Background in healthcare, service-oriented multi-site industries or digital service ecosystems is desirable.
Willingness to undertake regular travel across AAR Healthcare's nationwide branch network.
Customer journey design skills.
Digital channel deployment, including CRM and AI.
Cross-functional stakeholder management.

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Change leadership.

Customer experience strategy and service delivery.

Customer analytics and insight generation.

Leadership and team development.

Strong customer and patient-centred orientation.

GK

This is a preview of the role

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