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Customer Experience & Collections Representative Jobs at nesti in Kenya (Remote) — GoKazini

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Customer Experience & Collections Representative

Members only

Kenya (Remote)

Est. KES 45,000 – 75,000/moEst.

RemoteContractMid-level

Posted 1 weeks ago

What you bring

Diploma or degree in Business, Communications, Finance, or a related field.
Minimum two years of experience in a customer facing role.
Experience in a lending, credit, or digital financial services context is a strong advantage.
Exceptional verbal and written communication skills in both English and Swahili.
Calm and professional under pressure, particularly when handling frustrated or distressed customers.
Strong listening skills. You hear what is not being said as much as what is.
Organised and disciplined about documentation. Every call and message must be logged accurately.
Comfortable working with basic digital tools: CRM systems, WhatsApp Business, Google Workspace, and similar platforms.

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High degree of personal integrity. You handle sensitive financial information and represent nesti's values in every interaction.

Self-motivated and target-oriented.

GK

This is a preview of the role

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