Care Officer – Call Centre

Behavioural Competencies

• Demonstrated empathy and understanding in handling client concerns.
• Actively listening to accurately identify and address customer needs.
• Ability to multitask interactions and tasks efficiently.
• Strong customer service
• Strong analytical and problem-solving skills
• Results driven and action oriented
• Collaborative team player
• Strong attention to detail
• Agile mindset with demonstrated ability to manage tasks with competing deadlines
• High degree of emotional intelligence, integrity, trust and dependability.
• Ability to work independently as well as part of a team.