A relevant undergraduate degree from a recognized university.
Additional professional / advanced qualifications are an added advantage.
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required).
Preferred Experience
Understanding of Banking products and related solutions.
Sales and service experience.
Required to form relationships with customers, therefore minimum tenure in the role will typically be at least 2 years.
Ability to work independently, without supervision and still deliver the required results at office and also while on hybrid / remote working arrangements.
Ability to work collaboratively and reliability in keeping commitments to both external and internal customers.
Ability to communicate with credibility when dealing with clients. These customer contact points will ordinarily have high expectations of the Assistant Relationship Manager in terms of professionalism, adding value to their business, and finding innovative solutions to their needs.
The job holder's portfolio will consist of a full range of Commercial customers who will often be subject to competitive approaches from other banks. Business development activity will also be challenged by those competitive pressures.
Ability to exercise self-leadership in delivering assigned work in line with professional and technical standards within advised timelines.
The job holder will need to be agile and able to effectively stand in for the Relationship Manager as and when required.
Knowledge and Skills
Advanced knowledge of Banking / financial services.
Being creative and flexible in overcoming Customers problems and complaints.
Owning problems / challenges and taking responsibility for solving them.
Being proactive in selling the Bank's products and related solutions.
Consistency in delivering against expectations and on time.
Focusing on tasks that genuinely add value to the Bank and customers.
Working with a strong sense of quality and efficiency.
Taking the initiative and making suggestions to improve performance.
GK
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