Hands-on experience supporting Microsoft Dynamics GP.
Familiarity with multiple GP versions, including older versions still in active use.
Strong functional understanding of core GP modules, including: General Ledger, Accounts Payable, Accounts Receivable, Inventory, and Purchasing / Purchase Order Processing.
Ability to troubleshoot posting, batch, transaction, setup, and reporting issues.
Comfortable communicating with end users, accounting teams, controllers, and client stakeholders.
Strong analytical and problem-solving skills.
Ability to clearly document issues, findings, and recommended next steps.
Strong customer service mindset and ability to manage support priorities.
Preferred Technical Skills
Ability to write and interpret basic to intermediate SQL queries for diagnosis and triage.
Familiarity with GP database structure and common GP tables.
Experience reviewing transaction status, batch records, posting interruptions, distributions, and master records using SQL.
Ability to distinguish between functional setup issues, data issues, user process issues, and technical defects.
GK
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