Bachelor's degree in business administration, Communication, Legal Studies, or a closely related field.
At least 3 years of relevant experience in quality assurance, compliance, or a related field, preferably within a collection agency or financial services setting.
Prior experience with speech analytics platforms is highly valued.
In-depth knowledge of federal and state laws, regulations, and industry best practices.
Detail-oriented with excellent organizational and analytical skills.
Adaptability to changing regulations and industry trends.
Proficiency in using speech analytics software, CRM systems, and other quality monitoring tools.
Proficiency with technology, including general business tools such as e-mail, MS Word, Excel, and PowerPoint.
Nice to have experience with contact center AI such as Balto AI or similar.
No written warnings within the last 6 months (Internal candidates only).
Proven track record of monthly QA monitoring performance (Internal candidates only).
Excellent written and verbal communication skills.
Creative problem-solving abilities, with a keen ability to identify and address compliance and performance issues proactively.
Professional certification in quality assurance and/or compliance is desirable.
GK
This is a preview of the role
Sign in to your GoKazini account to see the company name, full job details, salary information, and how to apply.