2 or more years of experience in a medical call center, patient scheduling, or patient access role — sleep medicine, pulmonology, or specialty practice experience is a strong plus
Prior experience in a team lead, supervisor, or senior call center role
Proven ability to work as a player-coach — you are comfortable leading a team and handling a personal call and scheduling workload simultaneously
Strong verbal communication skills and a confident, warm, professional phone presence
Track record of meeting or exceeding scheduling targets and driving schedule utilization
Organized and detail-oriented with the ability to manage multiple schedules, priorities, and team members in a fast-paced remote environment
Self-directed and reliable — you do not need daily supervision to stay on task and perform at a high level
GK
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