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Lay Patient Navigator at AIC Kijabe Hospital — GoKazini

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AK

Lay Patient Navigator

Members only

Kijabe, Kenya

Est. KES 30,000 – 50,000/moEst.

On-siteFull-timeEntry-level

Posted today

What you bring

Diploma or Bachelor's Degree in Business Administration or an equivalent field.
Strong discretion and sound judgment when handling confidential information, sensitive conversations, or escalating patient complaints.
Excellent problem-solving skills with an innovative approach to addressing operational challenges.
Strong interpersonal and communication skills with the ability to interact professionally with patients, families, and healthcare staff.
Ability to remain calm, empathetic, and organized in a fast-paced healthcare environment.
Strong customer service orientation and commitment to delivering an exceptional patient experience.
Good organizational and time-management skills with keen attention to detail.

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Compassion and empathy when interacting with patients.

Excellent communication and active listening skills.

Ability to work collaboratively within multidisciplinary healthcare teams.

High level of professionalism, integrity, and accountability.

Strong conflict resolution and decision-making abilities.

Ability to manage multiple priorities while maintaining quality service delivery.

GK

This is a preview of the role

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