Bachelor's degree required; postgraduate qualification (MBA or equivalent) is an advantage.
Minimum 12 years of experience in Commercial/Revenue Operations, Sales Operations, or commercial leadership.
Track record designing and running a multi-market commercial operating system.
Experience with B2B sales operations in marketplace, recruiting, SaaS, or platform businesses.
Pricing and packaging architecture experience is essential — has designed pricing models, not just executed them.
Experience with workforce services and staffing commercial models is a strong advantage.
Pan-African or multi-country experience is essential.
Sales/RevOps system design capability — designs the system, not just runs a sales territory.
Pricing and packaging architecture proficiency covering strategic pricing, deal economics, and product-line bundling.
CRM and pipeline analytics fluency, comfortable with Salesforce, HubSpot, or equivalents.
Commercial modelling skills including forecasting, scenario analysis, and deal economics modelling.
Systems thinking — sees the commercial function as a system, not a collection of deals.
Commercial gravitas — credible to Country Managing Directors as the system owner enabling them, not a central command-and-control bottleneck.
Cross-functional orchestration — coordinates without controlling.
Pragmatic discipline — comfortable saying no to non-standard pricing or scope creep.
Customer-obsessed and outcomes-oriented.
Excellent written and verbal communication in English.
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