2–3 years' proven experience in debt collection, credit control, customer service, or a related role.
Experience working in microfinance institutions, money-lending companies, SACCOs, fintech lenders, or collections environments will be a strong advantage.
Strong communication and negotiation skills.
Ability to persuade clients while remaining professional.
Good customer handling and conflict resolution skills.
Ability to work with targets and deadlines.
High level of honesty, discipline, and accountability.
Ability to maintain accurate records of collection activities.
Confidence in handling overdue accounts and repayment discussions.
Ability to handle sensitive financial situations with professionalism.
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