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Customer Experience Quality Assurance Officer - French Speaker at BURN — GoKazini

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Customer Experience Quality Assurance Officer - French Speaker

Members only

Ruiru, Kiambu, Kenya

Est. KES 60,000 – 100,000/moEst.

On-siteFull-timeMid-level

Posted today

What you bring

Bachelor's degree in business administration, Communication, or related field.
Proven experience in call centre operations, with a focus on quality assurance and performance management.
Strong Knowledge of English and French (Must have both).
Strong analytical skills with the ability to interpret data and trends effectively.
Excellent communication and interpersonal skills, with the ability to provide feedback clearly and constructively.
Detail-oriented with a commitment to accuracy and precision.
Proficiency in call centre technologies and quality assurance tools.
Knowledge of industry regulations and compliance requirements.

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Ability to multitask and prioritise tasks in a fast-paced environment.

The ideal candidate should possess a strong background in quality assurance, PAYGO Collection, and a deep understanding of call center operations.

Experience in Call center training and quality is an added advantage.

GK

This is a preview of the role

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